Comprehensive service solutions as the basis for successful intralogistics

In an efficient, modern intralogistics chain, everything runs smoothly. Workflows, vehicles and racking systems are perfectly coordinated to ensure maximum efficiency and precision in material supply and warehouse logistics. By providing proactive maintenance and reliable service, STILL ensures that its customers' material flows operate reliably and consistently. After all, the failure of a single vehicle or software component can have far-reaching consequences for the productivity of the entire system. "At STILL, service means much more than just quick help in the event of a breakdown," emphasises Dyrk Draenkow, Head of After Sales at STILL EMEA. "We understand smart service to mean taking a holistic view and providing partnership-based support for our customers' internal material flows. The focus is always clear: maximum solution availability and minimum downtime." This is something that many customers greatly appreciate. After all, reliable, high-quality service that proactively and reactively prevents downtime is becoming an increasingly important factor for companies when choosing an intralogistics partner. A balanced overall cost analysis is just as important as the ability to focus fully on one's own business without interruption.

Scalable solutions with consistently high quality – including service

Whether solution portfolio or range of services – high quality standards and scalable solutions tailored to individual customer needs have always been among STILL's strengths. The Hamburg-based company provides consistently high-quality service across its entire portfolio of solutions, from hand-guided warehouse equipment to complex automated material flow solutions. Given the diversity of solutions and energy systems and their various characteristics, a wide range of expertise and in-depth experience is required of the service technicians. Another thing that sets STILL service apart is that the service technicians can provide comprehensive support for all solutions sold in their region, including vehicles from other manufacturers within the customer fleet. And if complex repairs do take more time, the service team is happy to provide customers with a suitable vehicle from the STILL rental fleet. For customers, this means maximum reliability and a personal and local point of contact, as well as partnership-based collaboration, even if their own portfolio grows or changes.

Tailor-made service packages – the right solution for every customer need

Fleets, challenges and personal preferences can vary greatly from customer to customer. That is why STILL offers a range of modular service packages, from basic to full service. The new 'Full Service Smart' package enables customers to concentrate on wear-related repairs, ensuring the availability of their vehicles at a low cost. This gives them the certainty of receiving exactly the services they need to tackle their challenges, without paying for anything unnecessary. "In dynamic and economically challenging times in particular, companies want tailor-made solutions that give them a certain degree of flexibility," explains Dyrk Draenkow. "Modularity is an important component of successful solution portfolios. This also applies to service."

Focus on future topics: New ‘Energy’ and ‘Automation’ service packages

In line with this vision, STILL has recently expanded its service portfolio to include automation and energy. This enables customers focusing on solutions in these segments to benefit from service packages tailored precisely to their needs. In the context of forward-looking energy systems, this not only encompasses professional services provided by service technicians intensively trained in all energy systems, but actually begins with in-depth advice on the most suitable energy system for each customer.
The ‘Automation’ service package ensures the reliable availability of automated systems, both in terms of hardware and software. In addition to trained service technicians equipped with state-of-the-art diagnostic and repair tools, professional remote service is provided by competent IT experts. Thanks to ‘digital twins’, components can also be replaced quickly and easily. Furthermore, STILL's series production of automated vehicles based on standardised components ensures the rapid availability of spare parts, including hardware, as well as uniform and reliable repair and maintenance processes.

Further information on the STILL blog: Read now.