Commitment - Service Charter

Lifting service to the highest level

If you contact us:

  • We will always answer the phone within 4 rings and aim to make it less than 3.
  • We will always answer the phone with our corporate message which includes giving our name and department.
  • When you call us with a breakdown we will always give a job reference number. This will help you should you need to call us back.
  • We will give you an indication of our expected ETA immediately for all breakdowns. If there are any adverse changes to this time we will notify you by phone, text or e-mail.
  • We will inform you when your repairs have been completed.
  • In the event of us not being able to complete your repairs within our normal timescale, we will contact you to discuss any alternative solutions.
  • We will acknowledge all other enquiries within 2 hours and will give information on when a full response will be provided.

Team Photo


If you are not satisfied with the service you receive, your complaint will be treated seriously and responded to quickly. Complaints will be monitored and steps taken to prevent a recurrence. We are also happy to hear positive or constructive comments and will use the information to continually improve our service.

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