STILL saving time – Samsung Electronics UK.

The Telford warehouse is Samsung Electronics’ only spare parts distribution hub in Europe and therefore of utmost importance to maintaining a high standard of customer service. Fast and reliable order picking trucks were needed to improve despatch lead times, but with the added necessity of a low closed mast height.


Jim Frame, Warehouse and Distribution Manager at the Telford site explains: “Due to the vast range of products Samsung has available, it’s necessary to keep an even wider range of spare parts. This can mean a tiny screw for a mobile phone up to a double door for an American style fridge-freezer!


“Each country to which Samsung ships spare parts has different requirements,” Jim continued. “For example, pallets of single pick items may be sent to France or Spain, but Eastern European countries may only accept bulk palletised shipments – largely due to their less sophisticated Customs and Excise abilities.”

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